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Fair Access Policy (FAP)

FAP (Fair Access Policy) for New Generation Service Plans - how it works

The majority of the packages also come with a pre-defined monthly data download limitation that forms part of YahClick’s Fair Access Policy (FAP). You, as the subscriber, will be able to use up to 100% of your monthly download allowance at any time during the month on the New Generation Service plans. Once you have consumed the 100% download data allowance allocated, the maximum “up to” download speed will be throttled accordingly to a pre-specified level. Should you wish to continue data download, you need to buy a FAP token.

The new generation YahClick service plans will be a true 30 days service plan. The monthly allowance, reset monthly on the day of commissioning to the satellite service.

Reset date will thus vary depending on commissioning date. Your connection will never be terminated because you have entered a FAP state. Consumption limits and notices. You can access a usage meter through the End User Portal to monitor your data consumption. 

FAP Tokens

YahClick provides subscribers the ability to restore the speed of their service package by activating a Fair Access Policy (FAP) Reset Token through our web interface or by phoning our 24/7 Service Centre. The FAP Reset Token resets the download counter back to zero and you will get the data download allocation at the full service package speed.  FAP Tokens expire on the last day of the month and are therefore not rolling over the activation date. 

 

New Generation Service Plan

FAP Token for New Generation Service Plans

DescriptionFAP Token AllowancePrice per FAP Token
YahClick FAP Token for 2/1GB 500MB R80.00
YahClick FAP Token for 5/1GB 1250MB R185.00
YahClick FAP Token for 10/2GB 2500MB R375.00
YahClick FAP Token for 20/4GB 5000MB R770.00
YahClick FAP Token for 30/6GB 7500MB R900.00
YahClick FAP Token for 50/10GB 12500MB R1,275.00
YahClick FAP Token for 100/20GB 25000MB R2,500.00

Please Note:

  • All prices include VAT

Business Rules for FAP on the New Generations Service Plans

  • FAP is based on the Commissioning date of the service plan – if commissioned on 15th, the FAP period starts on the 15th of month
  • Subscriber can purchase any number of FAP tokens in advance, but need to pay for that
  • Subscriber can purchase FAP tokens through the customer portal (MyVox) and activate it through the End User Portal
  • Tokens will appear as a credit on subscriber account /End user portal and don’t expire
  • Tokens need to be deactivated ( End User Portal) before an migration to any other service plan can happen
  • A FAP token can only be activated once the subscriber is in FAP status
  • A FAP token provision the data download allowance as describe in the product description
  • An activated FAP token expire on the monthly commissioning date no matter how much data is still available
  • Data allowance does not carry over

Old Generation Service Plans

FAP Token Packages for Old Generation Service Plans

Monthly Service PlansDownload (Upload)
Allowance
Price
Value 512 450MB R90.00
Home 512 600MB R120.00
Premium Home V1 900MB R145.00
Home 1Mbps 1200MB R145.00
Home 2Mbps and Premium Home V2 1800MB R260.00
Home 3Mbps 2200MB R320.00
Home 4Mbps and Premium Home V4 2600MB R350.00
Home 5Mbps 3000MB R350.00
Home 7Mbps and Premium Home V7 3500MB R333.00
Home 10Mbps and Premium Home V10 4000MB R440.00

100% FAP Threshold

100% FAP Threshold

Monthly Service PlansDownload AllowancePrice
Home 1Mbps 18GB-30D 12GB + 6GB R1600.00
Home 2Mbps Lite 2GB R155.00
Premium Home 2Mbps Lite V1 2GB R155.00
Home 3Mbps 25GB -30D 17GB + 8GB R2185.00

10% FAP Threshold

10% FAP Threshold

Monthly Service PlansDownload
Allowance
Price
Business 1024 4GB R585.00
Business 2048 8GB R1155.00
Business 3072 and Premium Business V3 14GB R2050.00
Premium Business V4-5Mbps 3.5GB R585.00
Business 5120 and Premium Business V5 23GB R2900.00
Business 10240 and Premium Business V10 27GB R3500.00
Premium Business V8- 15Mbps 10GB R1450.00
Business 15360 and Premium Business V15 36GB R4375.00
Monthly Service PlansDownload
Allowance
Price
Business 10Mbps Lite 5GB R555.00
Premium Business 10Mbps Lite V2 5GB R555.00
Service PlansAllowance Per DayPriceAdditional UsageFAP Token Price
Enterprise Uplink Mini, upload unlimited (256Kbps/512Kbps) 300MB Down R899.00 NA R72.00
Enterprise Uplink Master, upload unlimited (1024Kbps/3072Kbps) 2.67GB Down R8,339.00 NA R599.00

The majority of the old generation packages also come with a pre-defined monthly data download limitation that forms part of YahClick Fair Access Policy.

72 Hour FAP.

This type of FAP is applicable to most of the old generation consumer and business service plans. Subscribers are able to use up to 10% of this monthly download allowance at any time during a rolling 72-hour period:

  • Once a subscriber has consumed the 10% download data allowance allocated to the service package during any rolling 72 hour period, the maximum “up to” speed will be downgraded accordingly to a pre-specified level based on the package speed.
  • Should the subscriber wish to continue data download, the YahClick system permits the download at the reduced speed and the connection is not terminated.
  • Irrespective of speed of download, the YahClick is in essence an unlimited “always on” internet connection via satellite.
  • The YahClick system does not currently limit the amount of data uploaded or reduce upload speeds. Even when a subscriber has exceeded their download limit and they go into FAP state, their upload speeds are maintained at original levels and uploaded data is not counted.
7 Days FAP.

7 Days FAP is limited to the E/W Cape promotional business and home service plans. Subscribers are able to use up to 25% of this monthly download allowance at any time during a rolling 7days period:

  • Once a subscriber has consumed the 25% download data allowance allocated to the service package during any rolling 7days period, the maximum “up to” speed will be downgraded accordingly to a pre-specified level based on the package speed.
  • Should the subscriber wish to continue data download, the YahClick system permits the download at the reduced speed and the connection is not terminated.
  • The YahClick system does not currently limit the amount of data uploaded on these plans or reduce upload speeds. Even when a subscriber has exceeded their download limit and they go into FAP state, their upload speeds are maintained at original levels and uploaded data is not counted.
30 Days FAP for Old Generation Service Plans

This type of FAP is only applicable to the 3Mbps-30D service plan. Subscribers starts with a full tank in the beginning of the contract and are able to use up to 100% of this monthly download allowance at any time during a rolling 30days period.

  • Once a subscriber has consumed the 100% download data allowance allocated to the service package during any rolling 30days, the maximum “up to” speed will be downgraded to 64kbps.
  • Should the subscriber wish to continue data download, the YahClick system permits the download at the reduced speed of 64kbps and the connection is not terminated.
  • If the subscriber does not consume for the next 24 hours, the service will return to full speed until he downloads the next 3.33% of monthly allowance in the next day.
  • If he goes beyond 3.33% usage of monthly allowance, speed will be slowed to 64Kbps again for another 24 hours. If after going into FAP, user downloads less than 3.33% of monthly allowance per day, user will not go into FAP state.
  • Data allowance does not “reset” at start of month, FAP is a rolling 30 day concept, not a 1st of Month to 30th of Month schedule.
  • Service is always a daily allowance and has no connection with month start date or billing cycle date. The YahClick system does not currently limit the amount of data uploaded or reduce upload speeds. Even when a subscriber has exceeded their download limit and they go into FAP state, their upload speeds are maintained at original levels and uploaded data is not counted.
24 Hour FAP Token.

This policy applies only to the Enterprise Upload service plans. The customer can purchase a FAP token to increase the daily download allowance, which is equal to 1 day’s usage in advance for download purposes. The FAP token will passed as a credit to the Customer’s account. FAP tokens do not expire. The Customer can activate a FAP token as and when required. The FAP token will reset the daily usage.

How to buy a FAP Token. Customers can buy FAP tokens as follows:

  • Enterprise customers can buy tokens through the MyVox portal
  • Consumer customers can buy tokens by means of a credit card through the Solid portal

Soft Throttling

Soft throttling should affect the majority of users, on the system. Only the heaviest users will notice the soft throttling coming into effect. As an addition to the Fair Access Policy, soft throttling will commence on all limited plans. A limited plan is one with a defined data allowance. Heavy users above the limit will experience a slower speed once they reach the soft throttle limit of their data consumption. The moderate users will benefit from the enhanced network resource. This standard network management measure is used to improve overall user experience.

What is throttling?

This is the ability to control the amount of utilized data and the speed of the data usage per product plan. YahClick is a shared network, throttling allows us to implement fair access policy to an extent whereby users receive access to speed and network as per the price plan they have subscribed to.

 

Contact Us

Tel:  +27 (0) 87 151 0000
Email:yahclick@voxtelecom.co.za
Co-ordinates: -26.13623, 28.07039
Address: Rutherford Estate,
1 Scott Street, Waverley, 2090

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