Contact us on 087 151 0000 or Email: yahclick@voxtelecom.co.za  

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What do you need for a YahClick service?

1
COVERAGE

Make sure you have coverage in your area by checking our coverage map
2
PICK A PLAN

Decide on the appropriate Service Plan - speed and consumption
3
BUY OR RENT

Rent/Buy your Customer Premise Equipment (CPE)
4
INSTALLATION

Contact us to organize a certified installer

 

Service Plans

Service Plans - Data only

Business service plans are best effort services. Throughputs are measured in kilobits per second (kbps) and are the maximum  “burstable”  throughputs per service plans.  PLEASE NOTE:  Prices include VAT

Monthly Service PlansDownload/Upload speed kbpsRouter TypeMonthly Download allowancePrice per Month (Vat incl)
YahClick Data 50 7168/1024 Business 50GB R3,850
YahClick Data 100 7168/1536 Business 100GB R7,650

Service Plans - Voice Prioritised

Business Voice prioritised Service Plans are best effort services. Throughputs are measured in kilobits per second (kbps) and are the maximum  “burstable”  throughputs per service plans. PLEASE NOTE: Prices include VAT 

Monthly Service PlansDownload/Upload Speed kbpsRouter TypeMonthly Download AllowanceVoice Channels Price per month (VAT incl)
Premium 20 5120/768 Business 20GB 2 R1,650
Premium 30 5120/1024 Business 30GB 3 R2,475
Premium 50 7168/1536 Business 50GB 5 R4,250
Business Rules for Data Only Service Plans.
  • R200 Setup fee is applicable on all service plans
  • Every voice channel is guaranteed quality service (Qos) for one concurrent call
  • QoS is only available on Vox voice services
  • Customers' equipment must be configured to the predefined criteria
  • A 24 Month contract and a month-to-month contract is dependent on the hardware contract
  • A 24 Month contract can migrate automatically to a month-to-month contact on completion of the term
  • 30 Days FAP apply to all plans
  • Subscriber can not migrate between service plans when in term contract
  • An in-contract subscriber can migrate to another service plan by subscribing to another full term contact with a higher monthly subscription value
  • Subscriber can migrate between plans when on a month-to-month contract
  • Early cancellation fees apply when subscriber cancels during the contract period
  • Subscriber requires a YahClick CPE and installation 
  • CPE remains the property of Vox during and after a rental period - There is no rent to own option
  • Site survey is the first phase of the installation, if the customers insists on a pre-installation site survey, the customer is responsible for the cost
  • CPE combination depends on location in the coverage area of satellite 
  • Business service plans require a business router ( 9800/2W )
  • An existing customer who has already invested in a HN9260/9600 unit on the Old Generation Plans keep their HN9260/9600/W1 units when subscribing to a New Generation Premium Service Plans on condition that the subscriber accepts the limitation of a maximum of 1,2 Mbps upload speed
  • Static IP addresses can only get paired to the satellite router once the  satellite is installed
  • Static IP addresses are available at an additional cost
  • A free zone is available on all these service plans (conditionally) between 01:00and 06:00 daily
  • Free updates apply conditionally

 

Free Zone

All YahClick consumer service plans include the concept of a “Free zone”.  Data downloaded during the local time period (between 1am and 6am) is not counted as part of the daily download limitation. Speeds are restored to full strength regardless of a subscriber’s FAP status outside the hours of the Free zone. This feature is provided free of charge.  However, Vox reserves the right to suspend or charge a fee for the Free zone functionality in the future, or make any modification to the terms and conditions of the Free zone period in the interest of optimized network performance or to address network abuse.

 

Fair Access Policy (FAP).

Fair Access Policy (FAP). New Generation Plans are true 30 days service plans and will not have any rolling window like the old service plans. The rest date will vary depending on commissioning date.

The following FAP tokens are available for New Generation Service Plans.</>

DescriptionDownload AllowanceFAP Token Price (VAT incl.)
FAP Token for 2/1GB 500MB R80
FAP Token for 5/1GB 1250MB R185
FAP Token for 10/1GB 2500MB R375
FAP Token for 20/4GB 5000MB R770
FAP Token for 30/6GB 7500MB R900
FAP Token for 50/10GB 12500MB R1,275
FAP Token for 100/20GB 25000MB R2,500

Business Rules for FAP on the New Generations Service Plans

  • FAP is based on the Commissioning date of the service plan – if commissioned on 15th, the FAP period starts on the 15th of month
  • Subscribers can purchase any number of FAP tokens in advance
  • Subscribers can purchase FAP tokens through the customer portal
  • Tokens will appear as a credit on the subscriber’s account/End User Portal and don’t expire
  • Tokens need to be deactivated before a migration to any other service plan can happen
  • A FAP token can only be activated once the subscriber is in FAP status
  • A FAP token provision the data download allowance as describe in the product description
  • An activated FAP token expires on the monthly commissioning date no matter how much data is still available
  • Data allowance does not carry over

Consumption Limit and Notices

Business packages have monthly allowance. When exceeded, the download speed will be limited and the user's traffic be de-prioritized.

Migration between Service Plans

The Customer can migrate between service plans at any time. A credit will be passed on the account based on the number of days to the end of the month multiplied by the average cost per day of the service plan.  The new service plan will be billed pro rata for the present month.

Value Adds

Vox Telecom will bundle the Monthly Service Plans from time to time with value added products, such as virus protection, VOIP services, email facilities, SMS packages and ADSL hotspot access.

Price Adjustments.

Vox Telecom reserves the right to make changes to pricing and technical specifications without prior notice.

The following criteria may affect price changes;
- Rand/USD exchange rates
- ICASA license fees

 

Hardware: Customer Premises Equipment (CPE)

The equipment/hardware is supplied and installed at your premises through Vox Telecom by an authorised installer. Your physical location, service plan and network specifications will determine the composition of the CPE ("Customer Premises Equipment") packages. The standard CPE packages include the following:

  • Satellite dish (74cm, 98cm or 120cm dishes) and bracket
  • LNB (Transmitter/Receiver, TxRx 1 or 2 Watt)
  • Hughes HN9600 or HN 9800 indoor routers
  • Installation voucher

Installation

Average installation duration is 4 hours.

Standard installation includes:

  • Mounting of brackets
  • Pointing of the transmitter
  • Cabling and connection to your computer

* If the customer's premises require special preparation or is a complex installation, customers will be liable for the additional costs incurred. Installation prices include the installation of the CPE, but does not include travel and accommodation to places outside of the installer's area of influence. This cost will be quoted separately. The customer can either rent the equipment or purchase the equipment once-off. See CPE comparison table below.

CPE Comparison Table

Once-off

CPE PackageStandard InstallationCPE 
Once-off
Price 
 
Consumer 74CM dish, HN9600 router & 1 Watt TxRx R1 881.00 R6 999.00 ORDER NOW
Consumer 98CM dish, HN9260 router & 1 Watt TxRx R1 881.00 R8 999.00 ORDER NOW
Business 74CM dish, HN9800 router & 2 Watt TxRx R1 881.00 R8 999.00 ORDER NOW
Business 98CM dish, HN9800 router & 2 Watt TxRx R1 881.00 R10 999.00 ORDER NOW

12 Months Rental

CPE PackageStandard InstallationRental over 12 Months 
Consumer 74CM dish, HN9600 router & 1 Watt TxRx R1 881.00 R629.00 ORDER NOW
Consumer 98CM dish, HN9260 router & 1 Watt TxRx R1,881.00 R749.00 ORDER NOW
Business 74CM dish, HN9800 router & 2 Watt TxRx R1 881.00 R749.00 ORDER NOW
Business 98CM dish, HN9800 router & 2 Watt TxRx R1 881.00 R899.00 ORDER NOW

24 Months Rental

CPE PackageStandard InstallationRental over 24 Months 
Consumer 74CM dish, HN9600 router & 1 Watt TxRx R1 881.00 R349.00 ORDER NOW
Consumer 98CM dish, HN9260 router & 1 Watt TxRx R1 881.00 R419.00 ORDER NOW
Business 74CM dish, HN9800 router & 2 Watt TxRx R1 881.00 R419.00 ORDER NOW
Business 98CM dish, HN9800 router & 2 Watt TxRx R1 881.00 R419.00 ORDER NOW

36 Months Rental

CPE PackageStandard InstallationRental over 36 Months 
Consumer 74CM dish, HN9600 router & 1 Watt TxRx R1 881.00 R279.00 ORDER NOW
Consumer 98CM dish, HN9260 router & 1 Watt TxRx R1 881.00 R333.00 ORDER NOW
Business 74CM dish, HN9800 router & 2 Watt TxRx R1 881.00 R333.00 ORDER NOW
Business 98CM dish, HN9800 router & 2 Watt TxRx R1 881.00 R399.00 ORDER NOW

 

Please Note:

  • All prices include VAT
  • Customer is liable for any additional costs incurred if premises requires any special preparations.
  • Installation price includes installation of the CPE
  • Travel and accommodation is not included if outside of the installer's area
  • Rent equipment or purchase the equipment once-off

 

 

 

Contact Us

Tel:  +27 (0) 87 151 0000
Email:yahclick@voxtelecom.co.za
Co-ordinates: -26.13623, 28.07039
Address: Rutherford Estate,
1 Scott Street, Waverley, 2090

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